Trust principles
We didn't bolt governance onto the product after building it. We wrote a constitution before writing a line of code. Every decision, every feature, and every AI behaviour is governed by it.
Lastday centralises your operational knowledge. That means we have a responsibility to protect it with the same seriousness we bring to building the product. Trust is not a feature we added to the roadmap. It is the foundation the roadmap is built on. What follows are our binding principles. Not aspirations, not marketing language, but operating constraints that govern how Lastday is designed, built, and operated.
01
Lastday is a custodian of your data, not an owner. No provision of service, at any tier, under any circumstance, transfers ownership of your data to us. You retain full rights to access, export, correct, and delete your data at any time. These rights survive contract termination. If you leave Lastday, your data leaves with you.
02
Every client operates in a logically isolated environment. Your data, your records, and your operational knowledge are never visible to, accessible by, or shared with any other client. There are no shared pools. No cross-client data lakes. No exceptions.
03
Client data may not be sold. It may not be shared across client environments. It may not be used to train AI models for other clients. It may not be used for advertising. It exists to serve your business, within your environment, for your benefit. Period.
04
Our AI assistant, Livia, operates under three permanent principles: transparency, containment, and accountability. What Livia can do: suggest structure, find connections, answer questions about your operational context, generate reports and briefings from your data. What Livia cannot do: fabricate facts, hide uncertainty, take irreversible action without your explicit approval, access data outside the scope of the user she is assisting, or override any governing rule. Every AI action is logged. Every AI output is distinguishable from human input. You always know when AI was involved.
05
Lastday structures, connects, retrieves, and surfaces. But the decisions and actions that follow are yours. AI does not displace human judgment. It enhances it. No AI within Lastday takes consequential action without a human in the loop. The product is designed so that accountability always traces back to a person, not an algorithm.
06
Every page, every workflow, and every record in Lastday is navigable, editable, and usable without AI. AI is additive. It makes the experience faster and smarter. But it is never required. If AI is unavailable, restricted, or something you choose not to use, the product still works.
07
Material changes within Lastday are tracked with audit records that capture what changed, who changed it, when, and why. Records carry provenance, so you can always trace a piece of knowledge back to where it came from. This is not optional logging. It is built into the architecture of the product.
08
Lastday does not use dark patterns. No false urgency. No guilt-based engagement. No manipulative design. No marketing claims that outrun product reality. If a feature is limited, experimental, or not yet launched, we say so. We would rather under-promise than over-claim.
These are not aspirations. They are operating constraints embedded in the architecture, the code, and the governance documents that bind every decision we make. If you want to discuss any of these principles, or if you believe we are falling short of them, we want to hear from you.
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